Terms of service

These Terms of Service (“Terms”) are an agreement between you and Diana Vasyliuk, an individual resident in Poland who operates the Service as a sole provider and is not a registered company (“MakeStory”, “we”, “us”).

By creating an account or using MakeStory (the “Service”) you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old and legally able to enter into a binding agreement. If you use the Service on behalf of a company, studio or other organization, you confirm that you have authority to bind it, and “you” includes that organization.

Keep your sign-in details safe and tell us at once if you think someone else has accessed your account. You are responsible for activity under your account. One account is for one person.

MakeStory has a Free plan and paid plans (Writer and Pro). New accounts get a 14-day Pro trial; when it ends the account moves to Free unless you choose a paid plan. Plan features and prices are shown on the Pricing page and may change with at least 30 days’ notice for existing subscribers.

Paid plans renew automatically each month or year until cancelled. You can cancel at any time in Plan & billing; the plan stays active until the end of the paid period. Payments are processed by Stripe. Unless the law requires otherwise, payments are non-refundable, except that EU and UK consumers keep their statutory right of withdrawal where it applies.

Each plan includes a monthly allowance of AI words, which resets every billing period and does not roll over. Top-up words you buy never expire while your account exists. AI words that a run did not use because it failed or was cancelled are returned to your balance.

You keep all rights in what you write and upload — manuscripts, chapters, notes, story bible entries, posts and covers (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and display Your Content only to operate the Service for you and for the people you choose to share it with.

We do not use Your Content to train AI models, and we do not allow our AI providers to do so.

Upload and import only material you own or are licensed to use. Quotes, lyrics and passages from other works are usually protected by copyright; you are responsible for having the right to use them.

When you ask for AI help — improving a passage, a chapter or a book, analysis, chat, story-bible extraction or post ideas — we send the relevant text, your instructions and relevant story-bible facts to our AI provider (OpenAI) to produce suggestions. Do not ask the AI to process material you have no right to use.

AI suggestions can be wrong, can change meaning, and can resemble existing works. Nothing is applied to your text until you accept it, and you are responsible for what you accept and publish. To the extent the law allows, you own the text you accept into your manuscript.

You control what is public. A beta-reader link lets anyone who has it read the shared chapters and, if you allow it, leave comments under a name they choose. A public blog shows the posts you publish to everyone. You are responsible for what you share and for comments you allow; you can turn links off or unpublish posts at any time.

We respect intellectual property rights. If you believe content in the Service infringes your rights or is otherwise unlawful, email support@makestory.com with: your contact details; a description and the link (URL) of the content; why you believe it is infringing or unlawful; and a statement that your notice is accurate and that you are the rights holder or authorized to act for them.

We may remove or disable access to content and notify the user who uploaded it. If you are that user and believe the content was removed by mistake, email support@makestory.com with the link, an explanation of why you are entitled to use the content, and your contact details; we may forward your reply to the complainant and restore the content if the complaint is withdrawn or not substantiated. We may close the accounts of users who repeatedly infringe the rights of others.

Do not use the Service to: break the law; infringe or misappropriate anyone’s rights; upload content that is illegal, sexually exploits minors, incites violence or hatred, or is defamatory; distribute malware or spam; attempt to access accounts, data or systems without authorization; probe, scrape or overload the Service; circumvent plan limits or security controls; or resell the Service without our written agreement.

How we handle personal data is described in our Privacy policy and Cookie policy. If you use the Service for your organization and we process personal data on its behalf, a data processing agreement is available on request and forms part of these Terms once signed.

Sign-in with Google is provided by Google, payments by Stripe and AI suggestions by OpenAI; each is subject to its provider’s terms and policies. Stores and platforms where you publish your book (for example e-book stores) have their own rules, which you are responsible for following.

MakeStory is under active development. Features may change, be limited, or be withdrawn, and some may be labelled as early access or beta. We work to keep the Service available, but we do not promise uninterrupted or error-free operation, and we make no uptime commitment unless we agree one in writing. We may perform maintenance.

Keep your own copies of important material (for example by exporting your books to EPUB, DOCX or Markdown). The Service is not designed to be the only copy of your work.

You may stop using the Service and delete your account at any time from your account settings. Account deletion takes effect after a grace period of 30 days after you confirm it, during which you can contact us to cancel. After deletion, your personal data is deleted as described in the Privacy Policy and your shared links stop working.

Deleting your account deletes your projects, chapters, versions, story bibles, presets and AI history, turns off your reading links and takes your blogs offline. An active subscription is cancelled. Export what you need first.

We may suspend or close an account, with notice where practical, if you breach these Terms, create risk or legal exposure for us or others, or if required by law. Where possible we will give you a chance to export your content first.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

To the maximum extent permitted by law, MakeStory is not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, death or personal injury caused by negligence, or for anything else the law of your country does not allow us to limit.

If you use the Service for business, you will defend and compensate us against third-party claims, and related costs, arising from Your Content or your breach of these Terms, to the extent permitted by law. This section does not apply to consumers where the law does not allow it.

If you send us ideas or suggestions about the Service, we may use them without obligation to you, and without restriction, but we will not publish them in a way that identifies you without your permission.

These Terms, the Privacy Policy and any document they refer to are the entire agreement between you and us about the Service. If we sign a separate written agreement with you, it takes precedence over these Terms where they conflict. If a provision is found unenforceable, the rest remains in effect. You may not transfer your rights under these Terms without our consent; we may transfer ours in connection with a merger, acquisition or sale of the business. Neither party is liable for failure or delay caused by events beyond its reasonable control. We may give you notices by email or in the Service. The English version of these Terms is authoritative unless the law requires otherwise: the English version prevails over any translation.

We may update these Terms. For material changes we will notify you by email or in the Service at least 30 days before they take effect. If you keep using the Service after that date, you accept the updated Terms; if you do not agree, you can close your account.

Before starting a formal claim, please write to support@makestory.com and give us 30 days to try to resolve the matter informally. This does not prevent either party from seeking urgent court relief.

These Terms are governed by the laws of Poland. Disputes will be resolved by the courts of Poland, except that mandatory consumer-protection rules of your country of residence, and your right to bring a claim in your local courts where the law gives you that right, are not affected.

General questions, privacy requests and content complaints: support@makestory.com.